Category: Sociales
  • With a punctuality index of 89.79%, Copa Airlines was awarded as "The most punctual airline in the world" by the Official Airline Guide (OAG) of London, making it the first Latin American airline in history to receive this important recognition.
  • In addition, Copa Airlines was also recognized for the sixth consecutive year as "The most punctual airline in Latin America", according to FlightStats.


PANAMA CITY, Panama – Copa Airlines, subsidiary of Copa Holdings, S.A., {NYSE: CPA}, and member of the global Star Alliance network, was named "The most punctual airline in the world" and, for the sixth consecutive year, as "The most punctual airline in Latin America." These two recognitions were awarded by the aeronautical analysis companies OAG (Official Airline Guide, of London) and FlightStats, respectively, after evaluating top airlines’ global punctuality performance during the year 2018 – one of the most relevant metrics of the commercial aviation industry.

"We are very proud to receive this important recognition, which is a direct result of the Copa Airlines team’s work, dedication and commitment, proving that Panamanians and Latin Americans can be top providers of world class-service", said Pedro Heilbron, CEO of Copa Airlines. "I also want to highlight the vital work the Civil Aviation Authority contributes to our operation, such as the work performed daily in the control tower, the Air Control Center, and the Tocumen International Airport, entities that have facilitated the necessary conditions to achieve the best level of punctuality in the industry."

According to the figures provided by OAG, after analyzing 57 million flight records from 250 airlines, between January 1 and December 31, 2018, Copa Airlines recorded the highest rate of punctuality in the industry at a global level, with 89.79%, becoming the first Latin American airline in history to receive this important recognition.

Lab Sagrada Familia

FlightStats also awarded Copa Airlines’ punctuality, recognizing it as "The most punctual airline in Latin America" for a sixth consecutive year, with the best punctuality indicator in the world. These metric results from the monitoring of approximately 120 thousand flights per day, operated and served by hundreds of airlines and airports. The selection was based on analysis of flight status and arrival data from more than 600 global sources, including civil aviation authorities, airports and third parties.

These recognitions reaffirm that punctuality is the hallmark of Copa Airlines’ standard of excellence, a quality that has been valued for many years by both international organizations and passengers. "We are committed to offering the highest level of punctuality in the world and meeting the needs of our passengers, who rely on Copa Airlines on a daily basis to arrive at their destinations on time", Heilbron added.

Copa Airlines currently operates an average of 350 daily flights through the Hub of the Americas, the hub of connections with the most international flights in the region, located at the Tocumen International Airport in Panama City, and from where it connects 80 cities in 32 countries of North, Central and South America and the Caribbean.